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Utilities
For essential utility services, meeting strict regulatory requirements and maintaining a reliable communication data recording system are crucial. Experience the dependable and efficient communication of Cybertel Bridge.
Challenge
In the rapidly evolving utility market, smart metering systems and IoT-enabled infrastructure are critical components for monitoring and optimizing energy usage. However, deploying and maintaining millions of smart devices across wide geographic areas involves the coordination of multiple subcontractors, each responsible for different regions, functions, or technologies.
For some operators, a key challenge is enabling secure, real-time communication across various contractor teams without compromising operational control or data privacy.
Traditional systems are either siloed, insecure, or lacked scalability to accommodate complex multi-vendor operations.
Moreover, urgent maintenance issues such as network anomalies or equipment failure required a fast and reliable way to contact field technicians and initiate corrective actions. Coordinating between field engineers and centralized IoT monitoring centers demand a unified, compartmentalized communication system.
Cybertel Solution
Cybertel addressed these needs with a secure, scalable MCX communication solution designed specifically for multi-tenant utility environments. The platform combines mission-critical group communication with organizational separation, real-time dispatch control and seamless integration with existing PBX systems.
Key components of the solutions are as follows:
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a. Multi-Tenant MCX Architecture
Cybertel’s MCX AS supports multi-tenant, allowing subcontractors to operate in isolated communication environments within the same MCX system. Each tenant has its own user groups, policies and access rights, ensuring operational independence while maintaining central oversight.
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b. Secure Group and Private Calls
Authorized users can initiate Push-to-Talk (PTT) group calls or private calls within their tenant domain. In the event of cross-team collaboration or escalation, selected users can be granted inter-tenant communication privileges.
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c. Integration with IoT Monitoring Systems
Cybertel’s MCX system could be integrated with IoT telemetry platforms. When faults or alerts are detected—such as meter communication failure or unusual data patterns—the system automatically triggers group calls or notifications to assigned technicians.
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04. Speech-to-Text (STT) for Advanced Searchability
Voice recordings are converted into searchable text, allowing administrators to locate specific keywords, phrases, or details within vast datasets.
This feature significantly accelerates incident investigations and post-incident analyses, saving valuable time.
Benefits
1) Secure Data Segmentation: Multi-tenant architecture ensures that sensitive operational data remained compartmentalized and protected.
2) Operational Scalability: Cybertel system can easily scale to support new contractors, devices and service regions without disrupting existing operations.
